Shipping Policy


Our Promised Turnaround - All packages received at our warehouses in the United Sates are shipped out within 48 hours Monday - Friday 8am - 5pm.


Carriers -  We use private Carriers to ship all packages received by sea and air.


Order Tracking - Provide us with a tracking # number for your shipment and we will provide seamless tracking through to final delivery in Jamaica.


Shipping Rates - The final rate charged for the shipping of your package is based on the weight (actual or dimensional weight) of your products.



Paying For Shipments & Services


Our Accepted Methods of PaymentCredit Card (Visa, Master Card, American Express, Discover) & Cash On Delivery. See here for more details on acceptable payment methods.


Credit Card ChargesIf you choose to use our credit card, purchase as formally requested will be done when  you have paid Fehtch with verifiable cleared funds. If we are not able to fulfill your order for any reason, you will be refunded.

Learn more 



Return Policy


Fehtch will be happy to return your shopped item or items for free depending on your merchant of choice and stated Return Policy. For any return of item purchased online contact us and our Customer Service Agent with all pertinent information and further instructions.
For your information, here are some guidelines used by online merchandisers: 


Returning An Item


1. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.


2. You must return the item within 30 days of your purchase. 


3. You must formally via email, for example, notify merchandiser to request a refund after which a tracking # is assigned.


4. You may be required to include in your package a signed letter stating the reason for your return, your request for refund or exchange and the original receipt. 

Return Exceptions
Some items can not be returned if they are opened. These include music, software, and video games. Also, merchandise that has been worn, used, or altered may not be accepted for return or exchange.