Our Promised Turnaround - All packages received at our warehouses in the United Sates are shipped out within 48 hours Monday - Friday 8am - 5pm.
Carriers - We use private Carriers to ship all packages received by sea and air.
Order Tracking - Provide us with a tracking # number for your shipment and we will provide seamless tracking through to final delivery in Jamaica.
Shipping Rates - The final rate charged for the shipping of your package is based on the weight (actual or dimensional weight) of your products.
Paying For Shipments & Services
Our Accepted Methods of Payment - Credit Card (Visa, Master Card, American Express, Discover) & Cash On Delivery. See here for more details on acceptable payment methods.
Credit Card Charges - If you choose to use our credit card, purchase as formally requested will be done when you have paid Fehtch with verifiable cleared funds. If we are not able to fulfill your order for any reason, you will be refunded.
Returning An Item
1. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.
2. You must return the item within 30 days of your purchase.
3. You must formally via email, for example, notify merchandiser to request a refund after which a tracking # is assigned.
4. You may be required to include in your package a signed letter stating the reason for your return, your request for refund or exchange and the original receipt.